Orders & Shipping

How long does shipping take?

We get your gear to you fast — usually 5–7 days. Because you shouldn’t wait to flex.

Do you ship internationally?

Yes. House of Juelz goes global. Shipping times vary by location, but your drip will always arrive.

How can I track my order?

Once your order ships, you’ll get a tracking link. Keep an eye on it — the hype is coming.

Can I change or cancel my order?

We move fast, just like you. Contact us ASAP — if it hasn’t shipped, we’ve got you.

What’s your return/exchange policy?

Not feeling it? No stress. Returns/exchanges accepted within 14 days of delivery, as long as items are unworn and tags are intact.

Do I get a refund or store credit?

Your choice. We’ll hook you up with a refund or store credit — whatever keeps your style game strong.

How do I know my size?

Check out our sizing chart on each product page. Still unsure? Reach out — we’ll help you find the perfect fit.

Do your clothes run true to size?

Yes. We design with real fits in mind. If you’re between sizes, we can guide you.

Can I swap sizes after purchase?

Yep. Contact us quickly — we’ll help you swap to the right size before it ships.

What is House of Juelz about?

It’s simple: Built under pressure. Our gear is for those who’ve been tested, never folded, and keep pushing. When you wear House of Juelz, you wear your strength.

Where do your designs come from?

From the streets, the struggle, and the mindset of resilience. Every drop tells a story — yours and ours.

Where can I follow House of Juelz?

You can catch all our drops, behind-the-scenes, and hype content on:

• 
  Instagram: @HouseofJuelzllc
  
• 
  TikTok: @HouseofJuelzllc
  
  
  Stay tuned — that’s where the heat drops first.
  

2. Can I DM you about orders or sizing?

Absolutely. Slide into our DMs — we check them daily. For faster responses, email or use our contact form on the site.

3. Do you repost fan photos?

Yes! Tag us or use #HouseofJuelz for a chance to get featured. We love seeing how you flex your gear.

4. Do you collaborate with influencers or creators?

Always open to collabs that match our vibe. Shoot us a DM or email — let’s make something fire together.

5. How do I know about new drops or releases?

Follow us on social and turn on notifications. Sign up for our newsletter or SMS for early access — don’t sleep on drops.

6. Can I share your content?

Yep! Just make sure to tag us. Respect the brand and keep the energy authentic.

7. How often do you post?

We post weekly and drop exclusive content, behind-the-scenes, and hype looks. Keep an eye out — the feed is always live.